pak361 Privacy
Policy

pak361 is an online casino and sports betting platform accessible at pak361.net. References to "pak361", "we", "us", or "our" in this Privacy Policy refer to the operator of the pak361 platform, which holds an internationally recognised gaming licence under which all platform services are offered.

pak361 is the data controller in respect of the personal data of registered players and platform visitors. As data controller, pak361 determines the purposes and means by which your personal data is processed, and bears primary responsibility for ensuring that processing is carried out in accordance with applicable data protection principles.

pak361 collects personal data through a number of touchpoints across the platform. The categories of data collected, and the circumstances in which they are collected, are set out below.

pak361 does not collect sensitive personal data (such as biometric data, health data, or racial or ethnic origin data) except where a specific KYC requirement — such as facial matching via selfie verification — makes it technically unavoidable. In such cases, the data is used solely for verification and is not retained beyond the completion of the verification process.

pak361 uses the personal data it collects for the following purposes. Each purpose is matched to a lawful basis for processing, as detailed in Section 4 of this Policy.

• Account creation and management: Processing registration data to create and maintain your pak361 Account, including verifying your identity and age (21+ requirement) before your Account is activated.
• Service delivery: Enabling you to deposit funds in PKR, place bets on cricket, PSL, slots, Blackjack MH, Joker Poker, and all other available games, request withdrawals, and access customer support.
• KYC and AML compliance: Verifying your identity against your submitted documents, screening your name against applicable sanctions lists, and monitoring transaction patterns for indicators of money laundering or terrorist financing in accordance with our licence obligations.
• Fraud prevention: Detecting and investigating suspicious account activity, duplicate account attempts, bonus abuse, chargeback fraud, and other prohibited conduct described in pak361's Terms & Conditions.
• Responsible gaming: Monitoring play patterns to identify potential indicators of problem gambling, applying deposit limits and self-exclusion restrictions you have set, and where required by our gaming licence, proactively reaching out to players who may be showing signs of harmful gambling behaviour.
• Payment processing: Communicating with JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, and crypto payment processors to facilitate deposits and withdrawals to and from your Account.
• Customer support: Maintaining records of your support interactions so that our team can provide consistent, informed assistance across all contact channels.
• Marketing communications: Where you have provided explicit consent, sending you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, and special offers relevant to your interests. You may withdraw this consent at any time.
• Platform improvement: Analysing aggregated, anonymised behavioural data to improve game selection, platform performance, user interface design, and the overall pak361 experience.
• Legal and regulatory compliance: Retaining data as required by our gaming licence conditions and responding to lawful requests from regulatory or law enforcement authorities.

pak361 processes your personal data only where a valid legal basis exists for doing so. The primary legal bases on which pak361 relies are as follows:

• Contractual necessity: Processing required to create your Account, verify your identity, process your transactions, and deliver the services you have registered to use. Without this processing, pak361 cannot provide its services to you.
• Legal obligation: Processing required to comply with our gaming licence conditions, anti-money laundering regulations, and any lawful demand from a competent regulatory or law enforcement authority.
• Legitimate interests: Processing carried out for fraud detection, platform security, responsible gaming monitoring, and anonymous analytics — where our legitimate interests in protecting the platform and its players are not overridden by your data protection rights.
• Consent: Processing for direct marketing communications and any optional data collection beyond what is strictly necessary for service delivery. You may withdraw consent at any time by contacting pak361 support or adjusting your Account notification settings.

pak361 does not sell your personal data to any third party. Data sharing is limited to the following categories of recipients, each bound by data processing agreements or equivalent contractual safeguards:

• KYC and identity verification providers: Licensed third-party services that assist pak361 in verifying player identities, checking documents, and conducting sanctions screening. These providers act as data processors on pak361's behalf and are prohibited from using your data for any purpose other than identity verification for pak361.
• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, Mastercard, and cryptocurrency payment gateway operators, to the extent necessary to process your deposits and withdrawals. These parties process financial data under their own privacy policies and applicable financial regulations.
• Game software suppliers: Licensed game providers whose titles are available on the pak361 platform may receive anonymised or pseudonymised game session data necessary for game functionality, auditing, and RTP certification. No directly identifiable player data is shared with game suppliers beyond what is technically required for session management.
• Fraud and security providers: Specialist fraud detection services that assist pak361 in identifying and preventing account abuse, bonus fraud, and financial crime.
• Regulatory and law enforcement authorities: pak361 will disclose personal data to competent authorities where required to do so by a valid legal obligation, court order, or gaming licence condition. Where legally permitted, pak361 will notify you of any such disclosure.
• Professional advisors: Lawyers, auditors, and compliance consultants who may access personal data in the course of providing professional services to pak361, subject to professional confidentiality obligations.

pak361 does not share your personal data with advertising networks, data brokers, or any third party for the purpose of targeted advertising outside the pak361 platform.

pak361 uses cookies and similar tracking technologies on its platform to ensure core functionality, improve performance, and — where you have consented — to deliver a more personalised experience.

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies, security tokens, and cookies that remember your language and currency preferences. These cookies cannot be disabled without preventing core platform functionality.
• Performance and analytics cookies: Used to measure how players interact with the pak361 platform — which pages are most visited, where sessions begin and end, and how long players spend on different sections. This data is aggregated and used solely to improve the platform. These cookies are set only where you have provided consent.
• Functional cookies: Remember your preferences across sessions, such as your preferred deposit method (JazzCash vs EasyPaisa vs bank transfer) or recently played game category. These cookies improve your experience without tracking you across external sites.
• Responsible gaming cookies: Store your active session time limit settings locally to ensure that session warnings and automatic logouts function correctly even if server synchronisation is briefly delayed.

You can manage your cookie preferences at any time via the Cookie Settings option available in your Account settings. Withdrawing consent for non-essential cookies will not affect your ability to use pak361's core services, though some personalisation features may become unavailable.

pak361 retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as is required by applicable legal or regulatory obligations. The following general retention periods apply:

• Account and KYC data: Retained for a minimum of 5 years from the date of Account closure, in accordance with anti-money laundering record-keeping requirements applicable under pak361's gaming licence conditions.
• Transaction data: Retained for a minimum of 5 years from the date of each transaction, consistent with financial record-keeping obligations.
• Customer support records: Retained for 3 years from the date of the support interaction, or longer where the interaction relates to an ongoing dispute or compliance matter.
• Marketing consent records: Retained for the duration of your Account, plus 2 years following Account closure, to maintain an auditable record of consent and withdrawal decisions.
• Technical and log data: Retained for up to 12 months in active systems, after which it is either deleted or archived in anonymised form for aggregate platform analytics.
• Self-exclusion records: Where you have exercised a self-exclusion, your exclusion record is retained indefinitely to prevent re-registration during the exclusion period and to support responsible gaming auditing.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with pak361's data destruction procedures. Where anonymisation is applied, the resulting data no longer constitutes personal data and may be retained indefinitely for statistical purposes.

pak361 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security controls include:

• Encryption in transit: All data transmitted between your browser or device and pak361's servers is encrypted using TLS 1.2 or higher. pak361 does not support legacy insecure protocols.
• Encryption at rest: Sensitive personal data — including identity documents, payment information, and authentication credentials — is stored in encrypted form using AES-256 or equivalent encryption standards.
• Access controls: Access to personal data within pak361's systems is restricted on a strict need-to-know basis. All staff with access to personal data undergo data protection training and are bound by confidentiality obligations.
• Two-factor authentication: pak361 strongly recommends that all players enable 2FA on their Accounts. This significantly reduces the risk of unauthorised access even if login credentials are compromised.
• Regular security assessments: pak361's platform and infrastructure undergo periodic security reviews, including vulnerability scanning and penetration testing, conducted by qualified security professionals.
• Incident response: pak361 maintains a documented data breach response procedure. In the event of a security incident that affects your personal data, pak361 will notify affected players and relevant regulatory authorities in accordance with applicable obligations.

As a pak361 player, you hold meaningful rights over your personal data. pak361 is committed to facilitating the exercise of these rights without unnecessary delay or obstruction. Your rights are summarised below.

pak361 uses age verification checks during the registration process and may require documentary proof of age before an Account is activated or a withdrawal is processed. If you are a parent or guardian and believe that a person under 21 has registered an Account on pak361, please contact our support team immediately at [email protected] and we will investigate and take appropriate action without delay.

Parental control software is available for those who wish to restrict access to gambling websites on shared or family devices. pak361 supports the use of such tools as part of a broader responsible gaming approach.

pak361 operates under an internationally recognised gaming licence. As a result, some personal data processing activities — particularly those involving KYC verification providers, payment processors, and game software suppliers — may involve the transfer of your personal data to servers or entities located outside Pakistan.

Where such transfers occur, pak361 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection law. Safeguards may include:

• Contractual clauses (standard data processing agreements or equivalent contractual protections) between pak361 and the recipient organisation;
• Transfer to organisations operating in jurisdictions that maintain adequate data protection frameworks;
• Specific technical and organisational measures agreed with the recipient to ensure data security during and after the transfer.

You may request details of the specific safeguards applicable to any international transfer of your personal data by contacting pak361 support.

pak361 reviews this Privacy Policy periodically and will update it to reflect changes in how we process personal data, changes in applicable law or our gaming licence obligations, or improvements in our data protection practices.

Where an update is material — meaning it meaningfully affects your rights or the way your data is used — pak361 will notify registered players via their registered email address at least 14 days before the update takes effect. The effective date displayed at the top of this Policy and in the version box will be updated accordingly.

For minor clarifications or non-material updates (such as correcting typographical errors or updating contact information), changes may be made without advance notice. We encourage you to review this Policy periodically to stay informed about how pak361 protects your data.

Continued use of pak361 following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not accept a material update, you should close your Account before the update's effective date.

For any questions, concerns, or requests relating to this Privacy Policy or the way pak361 handles your personal data, please use the following contact options:

• 24/7 Live Chat: Available directly within your pak361 Account. This is the fastest route for urgent privacy queries.
• Email: [email protected] — we aim to respond to all privacy-related emails within 4 hours.

When submitting a privacy request or complaint, please include your registered Account username and a clear description of your query or concern. This will help us locate your records and respond as efficiently as possible.

If you are not satisfied with pak361's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection or gaming regulatory authority applicable under pak361's licensing jurisdiction. pak361 will cooperate fully with any such regulatory investigation.